Before booking a hotel, compare the location, room type, price, and cancellation policy取消政策. A single room单人间 is designed for one guest, while a double or twin room双床房 can accommodate two. A double room大床房 normally has one large bed, and a twin room双床房 has two separate beds. Check whether breakfast, taxes, and service charges are included in the rate. A refundable rate可退款价格 can usually be cancelled取消 within a stated period. A non-refundable rate不可退款价格 is often cheaper but may not allow changes. Ask whether the hotel requires a deposit押金 or a credit card guarantee信用卡担保. Save the confirmation number确认编号 and the exact address after booking.预订酒店前应比较位置、房型、价格和取消政策。单人间适合一位客人；双人间通常是一张大床，双床间是两张独立床。确认房价是否包含早餐、税费和服务费。可退款价格通常能在规定时间内取消，不退款价格较便宜但可能无法更改。询问是否需要押金或信用卡担保，并保存确认编号和准确地址。
到达前台 / Arriving At Reception
When you enter the hotel, look for reception前台 or the front desk前台. Join the line and keep your passport护照 and confirmation ready. Say, 'Hello, I have a reservation预订under the name以该姓名预订 Li.' The phrase under the name以该姓名预订 tells staff which name was used for the booking. The receptionist前台接待员 may ask for identification and a credit card. If the booking cannot be found, show the confirmation email and booking number. Confirm the number of guests and nights. If you arrive before check-in time入住时间, ask whether the hotel can store your luggage寄存行李.进入酒店后寻找前台，排队时准备好护照和预订确认。可以说“我用 Li 这个名字预订了房间”，under the name 表示预订所用姓名。前台可能索要身份证件和信用卡。若查不到订单，出示确认邮件和编号，并核对入住人数及晚数。提前到达时可询问能否寄存行李。
办理入住 / Checking In
During check-in入住/值机, the receptionist前台接待员 explains the room rate房价 and may place a temporary hold预授权冻结 on your card. This hold covers incidentals杂项消费 such as minibar迷你吧 purchases or room service客房送餐. Ask how much the deposit押金 is and when it will be released. Confirm the check-out退房 date to prevent an expensive misunderstanding. The receptionist前台接待员 may give you a key card房卡 and write down the room number房号. For security, staff may point to the number rather than say it aloud. Ask where the elevators are and whether the key card房卡 is needed to operate them. Keep the card away from magnets if the hotel uses an older system.入住时，前台会说明房价，并可能在信用卡上预授权，用于迷你吧或客房送餐等额外消费。询问押金金额及何时释放，并确认退房日期。前台会提供房卡和房号，出于安全考虑可能只指出号码而不大声说。询问电梯位置及是否需要刷房卡；如果系统较旧，房卡应远离磁性物品。
了解酒店设施 / Hotel Facilities
Ask the receptionist前台接待员 to explain the hotel's main facilities设施. Breakfast may be served in a restaurant, lounge, or designated breakfast room早餐厅. Confirm the opening hours and whether you need to show a coupon or room key. Ask where the gym, swimming pool, laundry room, and business center商务中心 are located. Some facilities设施 require a reservation预订 or an extra charge. Wi-Fi may connect automatically, or it may need a room number房号 and password. Ask whether tap water is safe to drink and whether bottled water is complimentary免费的. Also learn the front desk前台 number in case you need help from the room.请前台介绍酒店主要设施。早餐可能在餐厅、休息室或专门早餐厅供应，应确认开放时间，以及是否需要餐券或房卡。询问健身房、泳池、洗衣房和商务中心位置，部分设施可能需预约或额外付费。无线网络可能自动连接，也可能需要房号和密码。询问自来水能否饮用、瓶装水是否免费，并记住前台电话。
房型和床型 / Rooms And Beds
Hotel rooms may have a city view城市景观, garden view花园景观, sea view海景, or no special view. Higher floors can be quieter较安静的, but elevators may take longer during busy periods. A suite套房 usually includes a larger living area in addition to the bedroom. An accessible room无障碍房 is designed for guests with mobility needs. Families may request a crib, rollaway bed折叠床, or connecting rooms连通房. Adjoining rooms相邻房 are beside each other, while connecting rooms连通房 have an internal door. If you are sensitive to noise, request a room away from the elevator and ice machine. Confirm whether your request is guaranteed or only noted as a preference.客房可能有城市、花园或海景，也可能没有特殊景观。高楼层可能更安静，但繁忙时等电梯更久。套房通常除卧室外还有较大起居区，无障碍房适合行动不便的客人。家庭可申请婴儿床、折叠床或连通房。相邻房只是在旁边，连通房则有内部房门。怕吵可请求远离电梯和制冰机，并确认要求是保证满足还是仅作偏好记录。
进入客房 / Entering The Room
After opening the door, check that the room matches the reservation预订. Locate the emergency exit紧急出口 map on the back of the door. Test the lights, air conditioning空调, taps, shower, and toilet before unpacking. Make sure the windows and balcony door lock properly. Check that towels, toiletries洗漱用品, hangers, and drinking water are available. The minibar迷你吧 price list explains which items are charged. A hotel safe can protect passports and valuables贵重物品, but remember the code you create. Report missing or damaged items promptly so you are not blamed later.进房后先确认房型与预订一致，并查看门后的紧急出口图。拆行李前测试灯光、空调、水龙头、淋浴和马桶，确保窗户和阳台门能锁好。检查毛巾、洗漱用品、衣架和饮用水是否齐全。迷你吧价目表说明收费物品。贵重物品可放保险箱，但要记住密码。发现缺失或损坏应及时报告，避免之后产生责任争议。
提出客房需求 / Making Room Requests
Call housekeeping客房清洁 when you need additional room supplies. Say, 'Could you bring two extra towels额外毛巾 to room eight fifteen, please?' You may also request pillows, blankets, hangers, an iron, or a toothbrush. If the air conditioner is too cold, ask how to adjust the thermostat温控器. For a wake-up call叫醒服务, give the exact time and repeat it for confirmation. Ask for a do-not-disturb请勿打扰 sign if one is missing. Use 'Could you please' to make a request sound polite. Before ending the call, ask how long delivery is expected to take.需要额外用品时可联系客房服务，例如请求把两条毛巾送到 815 房。还可申请枕头、毯子、衣架、熨斗或牙刷。空调太冷时询问如何调节温控器。预约叫醒服务时给出准确时间并复述确认。若没有请勿打扰牌也可索取。使用 Could you please 会更礼貌，挂电话前可询问预计送达时间。
报告房间问题 / Reporting A Problem
Describe a room problem clearly and state how it affects you. Say, 'The shower has no hot water,' rather than only saying that the bathroom is bad. Other common problems include weak Wi-Fi, a noisy air conditioner, a blocked drain堵塞的排水口, or a key card房卡 that does not work. Tell staff when the problem started and whether you have tried a simple solution. Ask when maintenance维修人员 can visit the room. If the problem cannot be fixed soon, politely礼貌地 request another room. Before moving, confirm that the new room has the same bed type and rate. Ask staff to help with luggage if the rooms are far apart.报告问题时要说清具体故障及影响，例如“淋浴没有热水”，而不是只说浴室不好。常见问题还有网络弱、空调噪音、排水堵塞和房卡失效。说明问题何时开始、是否尝试过简单处理，并询问维修人员何时到达。若无法尽快解决，可礼貌请求换房；搬房前确认新房床型和价格相同，距离远时可请员工协助搬行李。
客房送餐与早餐 / Food At The Hotel
Room service客房送餐 allows guests to order food and drinks from the room. Read the menu carefully because a delivery fee配送费 and service charge服务费 may be added. When ordering, give your room number房号, dish choices, and any allergy information. Ask for an estimated delivery time预计送达时间 and confirm how payment will be handled. At breakfast, staff may ask for your room number房号 before seating you. A buffet lets guests select food themselves, while an à la carte单点菜单 menu offers dishes made to order现点现做. Ask whether coffee and eggs are included or charged separately. Return reusable dishes as the hotel instructs rather than leaving them in a hallway for hours.客房送餐允许客人在房内点餐，菜单可能另收配送费和服务费。下单时提供房号、菜品及过敏信息，询问送达时间和付款方式。早餐入座前工作人员可能询问房号。自助餐可自行选取食物，单点菜单则按订单制作。确认咖啡和鸡蛋是否包含在内或单独收费。可重复使用的餐具应按酒店指示归还，不要长时间放在走廊。
洗衣、清洁和隐私 / Laundry And Housekeeping
Hotels may offer laundry, dry-cleaning干洗, and pressing熨烫 services. Fill in the laundry list and check the price before placing clothes in the bag. Ask what time same-day service当日服务 must be submitted. Housekeeping客房清洁 normally cleans the room during daytime hours. Use the do-not-disturb请勿打扰 sign when you need privacy, but remove it when you want the room serviced. Some hotels let guests request cleaning through an app or a door switch. Store valuables贵重物品 securely before allowing anyone into the room. If someone knocks unexpectedly, use the door viewer and call reception前台 to verify their identity.酒店可能提供洗衣、干洗和熨烫服务。把衣物放入洗衣袋前填写清单并核对价格，询问当日服务的截止时间。客房清洁通常在白天进行，需要隐私时挂请勿打扰牌，需要打扫时记得取下。部分酒店可通过应用或门边开关请求清洁。工作人员进房前应收好贵重物品；遇到意外敲门，可通过猫眼查看并致电前台确认身份。
账单与付款 / Understanding The Bill
Before check-out退房, review the bill on the television, app, or front desk前台 statement. The bill may include the room charge, taxes, restaurant purchases, minibar迷你吧 items, and laundry service. Ask for an explanation解释 if you do not recognize a charge. Say, 'I did not use the minibar迷你吧; could you check this item, please?' Confirm whether the deposit押金 has been applied or released. You can request separate bills when business and personal expenses need to be divided. Ask whether payment can be split between two cards. Request an itemized receipt明细收据 with the hotel name, dates, and tax details if you need reimbursement报销.退房前通过电视、应用或前台账单核对费用。账单可能包含房费、税费、餐厅消费、迷你吧和洗衣费。不认识的收费应要求解释，例如说明自己没有使用迷你吧。确认押金已抵扣或释放。商务与个人费用需要分开时可请求拆分账单，也可询问能否用两张卡付款。报销时应索取包含酒店名称、日期和税务明细的逐项收据。
退房与离店 / Checking Out
Check the room carefully before leaving, including the safe, drawers, bathroom, and charging sockets. Return the key cards at the front desk前台 unless the hotel says otherwise. Say, 'I would like to check out of room eight fifteen.' Confirm the final amount and preferred payment method付款方式. Ask the receptionist前台接待员 to email or print the receipt. If your transport leaves later, ask whether luggage storage行李寄存 is available after check-out退房. You may request a taxi and confirm the approximate travel time to the airport. Before leaving, collect the luggage ticket and verify that every bag belongs to you.离房前仔细检查保险箱、抽屉、浴室和充电插座。除非酒店另有说明，应把房卡交回前台。说明房号并办理退房，确认最终金额和付款方式，索取电子或纸质收据。交通工具较晚出发时可询问退房后寄存行李。还可请前台叫出租车并确认去机场的大致时间。领取寄存行李时核对票据并确认每件行李都属于自己。